The Human Side of QRM Implementation

QRM August Brochure
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Event Details

Date: August 20, 2020
Time: 9:30 a.m. – 4:00 p.m. (CDT)
Format: Virtual training session via Microsoft Teams
Registration deadline: August 18, 2020

One of the QRM principles states that the biggest obstacle to successful implementation is not technology, but mind-set.  QRM requires rethinking of much of the “conventional wisdom” in manufacturing, which makes it particularly challenging to implement.  Combine that with the ordinary complexity of educating and motivating people to adopt any new work practices and norms, and the undertaking may begin to feel insurmountable.  Yet, other organizations seem to have figured this out.  So, what can we learn from them?  This one-day workshop focuses on ‘The Human Side of Implementation.’  It addresses change management, resistance to change, employee motivation, and best practices for QRM implementation.  Through a combination of presentations by industry and academic speakers and group discussions, you will learn what has worked and not worked for other organizations.  You will gain new insights on how to launch, revitalize, or sustain your own company’s QRM transformation.

Overview of QRM — Charlene Yauch, Assistant Director, Center for Quick Response Manufacturing

Provides an overview of QRM principles and how QRM changes expectations for employees on the shop-floor and in the office. Includes potential solutions for managing resistance to change and describes the positive outcomes that can result for employee satisfaction and organizational performance.

Quick Response Office Cells – Adapting to Change — Gautam Malik, Chief Operating Officer and Jason Lewandowski, Vice President of Engineering, Gamber-Johnson

Examines implementation of Quick Response Office Cells (Q-ROCs) from the perspective of employees, provides insights for managers and details how to improve the probability for a successful implementation by setting clear expectations and defining decision-making authority.

Keep the Change — Bill Ritchie, President, Tempus Institute

QRM implementation often starts with excitement and urgency and knocking down barriers to make it happen. Early success, however, may be difficult to sustain. Learn how Change Management principles help create an organization that embraces lead time reduction from the onset of QRM implementation to assure that the success is lasting.

Striking the Right Balance – People, Pace, Priority — Lynn Benishek, Vice President, Materials & Quality Assurance, Phoenix Products

Are your employees ready for change? More importantly, is your management group ready for change? Follow one company’s QRM journey through both successes and struggles, hear what was learned along the way and what company leadership would do differently.

People – Engaging QRM’s Engine — Tammy Schmieden, Vice President of Human Resources and Taylor Maas, Asssistant HR Business Partner, RenewAire

Describes the path to engaging RenewAire’s team for success, including their initiatives on education and cross training, management of increased product complexity and how they impacted their organization structure and employee compensation.

Charlene Yauch, Associate Director, QRM Center

Professor Charlene Yauch
Professor Charlene Yauch

Charlene A. Yauch, Ph.D., P.E., has been an engineering educator for over 18 years at Milwaukee School of Engineering (MSOE) and Oklahoma State University. Her notable honors include five teaching awards and a National Science Foundation Career grant. As the Industrial Engineering program director at MSOE, she expanded elective course offerings, upgraded lab facilities and equipment, and helped the IISE student chapter host a regional conference. She has taught a wide variety of classes, including Contemporary Manufacturing Systems, Materials & Manufacturing Processes, Computer Numerical Control Machining, Automation Technologies, and Engineering Economy.

Her professional interests relate to the implementation of manufacturing system improvements, such as Quick Response, Lean, and Agile Manufacturing, with emphasis on the human, social, and organizational aspects. Prior to her doctoral degree, she worked in industry for six years, performing a wide variety of tasks for manufacturing firms, including simulation modeling, facility layout, and process improvement. Dr. Yauch has a multi-disciplinary educational background with a bachelor’s degree in industrial engineering from Purdue University, and graduate degrees in sociology (M.S.), manufacturing systems engineering (M.S.), and industrial engineering (Ph.D.) from the University of Wisconsin-Madison.

Bill Ritchie, President, Tempus Institute

Bill Ritchie
Bill Ritchie, President, Tempus Institute

Bill Ritchie started Customer Chain Consulting LLC in 2007 to help manufacturing companies benefit from Quick Response Manufacturing (QRM). Since that time he has worked with companies of all sizes to understand the need for an operations strategy and launch lead time reduction programs with QRM. Bill is a certified trainer in Quick Response Manufacturing (QRM) and is actively involved with the Center for QRM at the University of Wisconsin. Prior to becoming a consultant, Bill was General Manager, Vice President of Operations, and Plant Manager for several industrial businesses including Boston Gear, Cone Drive Textron, and Union Pump Textron, where he was named Six Sigma Champion of the Year for the Industrial Group.

He founded Tempus Institute in 2012 to provide training, a certificate program, and support for Quick Response Manufacturing. He has spoken to groups throughout the U.S. and in Europe and is known as an enthusiastic and effective speaker who draws on his extensive experiences to illustrate his message. He holds an MBA and a BA and MS in economics and has completed executive programs at Wharton, the University of Chicago, and with the Harvard Business School faculty.

In addition, Bill was trained in Quality Transformations by W. Edwards Deming and Constraint Theory by Eli Goldratt, author of The Goal. Bill is certified in Change Management by Prosci to help organizations identify the key leadership factors needed to successfully implement and sustain their Lead Time Reduction programs.

Gautam Malik, Chief Operating Officer, Gamber-Johnson

Gautam Malik
Gautam Malik, Chief Operating Officer, Gamber-Johnson

Gautam Malik has been with Gamber-Johnson since 2004. He oversees manufacturing, purchasing, and optimizing the day-to-day operations of the company. In addition, he is responsible for international sales, distribution, and the quick response office cell that diversifies the company’s portfolio. Gautam has a passion for lean manufacturing and has been leading the lean transformation at Gamber-Johnson for 15 years.

Gautam holds a bachelor of science degree in mechanical engineering from the University of Pune, India; and a master’s of engineering in manufacturing engineering from the University of New Mexico. He is a certified quality auditor, a Six Sigma Black Belt from the American Society of Quality, and holds a lean certificate from the University of Kentucky.


Jason Lewandowski, Vice President, Engineering, Gamber-Johnson

Jason Lewandowski, VP, Engineering, Gamber-Johnson

Since 2007, Jason Lewandowski has managed the engineering and product development efforts of the company. He also oversees product cells that manage several Gamber-Johnson product portfolios. Prior to being appointed vice president of engineering, he served as a design engineer and was responsible for designing products for various product lines.  Jason holds a bachelor of science degree in industrial technology management and a project management certificate from the University of Wisconsin-Platteville.




Lynn Benishek, Vice President, Materials and Quality Assurance, Phoenix Products LLC

Lynn Benishek, Vice President, Phoenix Products

Lynn Benishek has over 30 years of experience in a manufacturing environment and has been heavily involved in the areas of engineering, operations, purchasing, quality and regulatory compliance. Since 2007, Lynn has worked at Phoenix – a 128 year old manufacturer in Milwaukee, WI. She joined the Phoenix QRM Steering Committee in 2007 and continues to promote QRM concepts every day as she strives for lead-time improvements.




Tammy Schmieden, Vice President, Human Resources, RenewAire

Tammy Schmieden
Tammy Schmieden, Vice President, RenewAire

Tammy Schmieden holds a MS Degree in Industrial Relations from the University of Wisconsin, and has over 30 years of business and Human Resource experience in a variety of industries, field, division and corporate settings.

She has provided HR leadership and direction to Sales, Financial, Manufacturing (union and non-union), Information Systems, Marketing and Distribution organizations and has been involved in a variety of major business initiatives including business launches, restructurings, integrations and downsizings.

Tammy has worked successfully in various locations throughout the U.S. with all levels of management and employees, providing leadership and direction in the areas of: HR /Business Strategy, Organization & Leadership Development, Executive Coaching, Employee Relations, Compensation, Benefits, Safety, Talent Management, HR Systems, Affirmative Action and Labor Relations.

Early in her career, Tammy held a variety of corporate and field positions with Container Corporation of America and Kraft Foods, prior to establishing her own Human Resources Consulting practice. Currently, Tammy is Vice President Human Resources for RenewAire, where as a member of the Executive Management Team, she provides strategic HR and business leadership and direction to the growing organization. She also serves as a member of the RenewAire QRM Steering Committee.

Event Schedule

Course from 9:30 a.m. to 4:00 p.m. (CDT).

Course handout to be provided.

Sessions to be recorded.

Short breaks following each presentation.





Introduction – Overview of QRM and Positive Human Outcomes

Charlene Yauch




Quick Response Office Cells – Adapting to Change

Gautam Malik and Jason Lewandowski, Gamber Johnson




Keep the Change

Bill Ritchie,

Tempus Institute




Striking the Right Balance – People, Pace, Priority

Lynn Benishek,

The Phoenix Company




People – Engaging QRM’s Engine

Tammy Schmieden and Taylor Maas, Renewaire


Closing Remarks

Charlene Yauch


Virtual Reception


Course Fees

$395 per person

Discounted fee for QRM Center members: $275 per person

Fee covers online training session and workbook PDF file.


Registration deadline: August 18, 2020

Register for this event