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High-speed trains zipping by meeting room windows provided a fitting backdrop for this year’s QRM Conference held from June 4-7 in Arnhem, Netherlands. The futuristic Intercity trains served as a vivid reminder of QRM’s increasing international reach. Organized by the European QRM Center at HAN University, this was the first time the event was held outside the US. But their breathtaking acceleration also illustrated the overarching theme of the event: the need for speed in today’s global marketplace and how companies from around the world have used QRM to become more responsive to their customers. Focusing on short lead times as a competitive advantage is an urgent matter for many manufacturing enterprises: faced with an uncertain economic situation at home and increased competition from...